HUS120

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Interviewing & Case Mgmt

Human ServicesSchool of Legal Studies & Social Services

Overview Requirements Learning Objectives

Learning Objectives

LCCC Course Objectives

Social Work Competencies

CSHSE Competencies

Demonstrate the appropriate use of attentive communication skills and basic counseling responses and leads (e.g. reflections, restatement, paraphrase, explanation, interpretation, open and closed question)

Demonstrate self-awareness of who one is and why one is choosing to pursue the profession of social

work

Demonstrate professional behavior in demeanor, behavior, appearance, communication, and role

Identify how to manage personal values in a way that allows professional values to guide practice

Describe and begin to apply generalist practice assessment models

Demonstrate an understanding of the importance of difference in shaping life experiences

Integrate the ethical standards outlined by the National Association of Social Workers

Demonstrate how to
a.	Obtain information through interviewing, active listening, consultation with others, library or other research, and the observation of clients and systems.
b.	Record, organize, and assess the relevance, adequacy, accuracy, and validity of information provided by others.
c.	Compile, synthesize, and categorize information.
d.	Disseminate routine and critical information in written and oral form and in a timely manner to clients, colleagues, or other members of the related services system
e.	Maintain client confidentiality and appropriate using client data.
f.	Use technology for word processing, sending email, and locating and evaluating information.

Demonstrate the:
a.	Knowledge and skills to analyze and assess the needs of clients or client groups.
b.	Skills to develop goals, and design and implement a plan of action.
c.	Skills to evaluate the outcomes of the plan and the impact on the client or client group.

Demonstrate how to
a.	Clarify expectations.
b.	Deal effectively with conflict.
c.	Establish rapport with clients.
d.	Develop and sustain behaviors that are congruent with the values and ethics of the profession.

Demonstrate the
a.	Conscious use of self.
b.	Clarification of personal and professional values.
c.	Awareness of diversity.
d.	Strategies for self-care.
e.	Reflection on professional self

Integrate the ethical standards outlined by the National Organization for Human Services (NOHS) and the Council for Standards in Human Service Education

Discuss the stages of the helping process: rapport, problem identification, information gathering, assessment, goal planning, implementation, evaluation, and termination

Demonstrate appropriate verbal and nonverbal behaviors during the interview process.

Demonstrate the use oneself (empathy, respect, congruence, genuineness) during the interview process

Demonstrate ability to compile, collate, and disseminate gathered information to clients, colleagues, and members of the human service system

Demonstrate ability to assess and evaluate the adequacy, accuracy, and validity of information provided during the interview process

Formulate progress notes/ case notes upon delivery of direct services

Demonstrate an understanding of the development of a case plan

Demonstrate the ability to use technology for communication and written documentation

(email, word processing)

Integrate professional ethics issues(e.g. confidentiality, liability, empowerment, self-determination) during the helping process